Actual start and finish time can be filled out in SR in the coming release of R2026g. When completing a service request a user may fill out the actual start and end time (screenshot below).
Additionally, a technician may report hours spent in an SR from the "Labor" tab:
Additional Resources
- WO/SR Notification and Auto-Assignment by Owner Group
- WO Auto-Assignment by Specialty
- WO/SR Notification and Auto-Assignment by Class
- Find a Menu in Calem Menu Tree
- When to Use Teams in Calem
- User Guide and Admin Guide (customer account required)
- Calem Enterprise Training Site
- Calem Enterprise Blogs
- Calem Enterprise demo