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Duplicate Service Request Prompts

A prompt for potential duplicate service request is added when an SR is added manually. Open SRs with matching asset/location and category are potential duplicates and will be listed if found. The feature of duplicate check is available for work orders and inventory items.

  • Click "No Duplicate" to tell Calem it's not a duplicate. A new SR will be created.
  • Click "Duplicate (Cancel)" to indicate a duplicate, and abort the SR creation.
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