Clay's Blog

These are the official blogs about CalemEAM.
Nov
02

Duplicate Service Request Prompts


A prompt for potential duplicate service request is added when an SR is added manually. Open SRs with matching asset/location and category are potential duplicates and will be listed if found. The feature of duplicate check is available for work orders and inventory items. Click "No Duplicate" to tell Calem it's not a duplicate. A ne...
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  405 Hits
405 Hits
Aug
28

Badges for New Work Orders and Service Requests


 Badges are introduced for new work orders and service requests in the coming release of R2022e for Q4 2022. The badges provide a quick glimpse of new work orders and service requests in Calem.The number of work orders of status "New" is shown as a badge.The number of service requests of status "New" is shown as a badge.If the n...
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  921 Hits
921 Hits
Dec
24

To Get Notified when a User is Added by SR Email


​Calem can be enabled to create a service request from an incoming email of authorized domains. A user is created when the incoming email does not exist in Calem. A monitor user can be configured to get notified when a new user is created in this case. Menu path: Organization | ACL Profiles | Monitor UserHave the flag "SR New User" checked to ...
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  1201 Hits
1201 Hits
Dec
22

Service Request Numbering by Site


Site-based numbering has been added for service request in Calem R21f, joining other objects with site based numbering (Asset, Work Order and Requisition). The pattern and sequence can be defined for an EAM site (Organization | EAM Company | Site Tab). It allows one to use the SR ticket number to tell which site the service request is for.It a...
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  1086 Hits
1086 Hits
Oct
18

How to Add a Photo in SR/WO


A new menu is available at Service Request (SR) and Work Order (WO). It allows one to add a photo from the SR/WO screen without going to the attachment list. The menu is available in the web client and Calem Mobile App (from App Store and Google Play).  1. Create SR with a Photo The first step is to create an SR and save it. The SR i...
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  1975 Hits
1975 Hits
Oct
16

Selecting Asset by Location in SR/WO Creation


When creating a service request (SR) or a work order (WO), one may enter either an asset or a location. Calem Release R21e introduced the asset selection through location. Here is the description: Launch SR or WO creation screen, click the lookup button or enter a location.Calem inspect assets in the selected location. If there is only one ass...
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  1625 Hits
1625 Hits
Aug
04

How to Embed Data Fields in Service Request by Email


​In the coming release of R20d one can embed data fields in the service request emails. This feature may be used by 3rd party apps to integrate with Calem. It is an alternative to integration with Calem via REST API. The following is an email sample reporting an issue with an asset. // Email Subject: Routing device malfunction Ref#3359// Email Body...
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  2736 Hits
2736 Hits
Mar
04

How to Manage Duplicate Service Requests in Calem


A feature has been added in release R20a to manage duplicate service requests. It allows one to group service requests that are of the same failure cause. 1. Flag "Status to Child"  A new field "Status to Child" is added to a service request (SR). Set the flag to checked for the SR that is the primary SR.  Duplicate SRs will be added...
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  3586 Hits
3586 Hits