Calem Integration 1: Email & Misc Integration

Calem Enterprise comes with integration capabilities including:

• Email & Misc Integration: service request submission, service request and work order interaction via emails. Additional integration includes data export/import, and active directory.
• Application Programming Interface (API): the APIs to read, update and delete records in Calem. It is ideal for third party applications to integrate with Calem via APIs.
• Custom Triggers: application code in Calem server. The triggers are fired when a database records are inserted, updated or deleted.

I will discuss the email and misc integration in this blog including:

• Email integration
• Data import and export
• Authentication by active directories

Two-Way Email Integration

The email integration is two-way. Calem cloud services includes email integration. 

Inbound Email: 

• Calem email connector parses inbound emails and process them accordingly.
  
• Service request submission: a service request can be submitted via an email
• Work order comments: comments can be added to work orders via emails
• Work order attachments: attachments can be added to work orders via emails
• The same work order email functionalities are available for service requests.

• Calem email connector sends outbound emails to notify users of events in Calem including work order assignment, work order service triggers, inventory stock level being low, etc.
  

• Excel templates are generated by Calem and released to customers.
• Customers can use data import to upload data in initial implementation and ongoing data addition and updates.
• Menu path: Integration | Data Upload

• All the reports in Calem supports exporting to excel files.
• Bulk data updates can be done by exporting a data list, update the list and import to Calem. See this blog.

Authentication by Active Directory

Authentication via active directory by SAML Single-Sign-On (SSO) or LDAP protocol is supported in Calem:

• Password is not stored in Calem when authenticating via active directory
• SAML SSO for a more secure and consistent authentication process across applications.

Additional resources

• Service Request without Login
  
• Batch Update via Export/Import
• How to Setup SAML SSO (Single-Sign-On) in Calem
  
• Calem Integration Part II: REST API
  
• Calem Integration Part III: Custom Triggers
  
• User Guide and Admin Guide (customer account required)
• Calem Enterprise Training Site
  
• Calem Enterprise Blogs
  
• Calem Enterprise demo