Technical Support
CalemEAM provides technical support and professional services for Calem Enterprise customers. Our service engineers are professional open source coders and have in-depth knowledge of CalemEAM.
Customers can interact with Calem Support Team via email, web and phone; and use Calem Enterprise support site at https://support.calemeam.com to file a support case, download manuals and product releases.
Technical Support
Technical support is included in Support Services. Customers can have unlimited support cases.| Number of Cases | Unlimited |
| Email and Web | Yes |
| Phone | Business Hours 8:00 AM to 5:00 PM US Central Time |
| Maximum Initial Response Time | 2 Business Days |
| P1 Case Response Time | 4 Hours |
P1 Support Case is for production system being down. The CalemEAM system is failing in a production environment resulting in a complete loss of productive capability. This type of problem severely impacts the customer's business objectives and requires instant response and resolution. Examples of a down production environment are a non-recoverable server crash or the complete failure of one of the CalemEAM's system components.
Professional Services
Professional services are available for customers of Support Services. Service engineers help customers with training, implementation and custom development which are critical in deploying and operating a successful CMMS/EAM solution.- Installation and Configuration
- User Training
- Data Migration
- System Integration
- Developer Training
- Custom Development
