Calem AI - Part 5: WO Assistant - Ask AI

WO Assistant (Ask AI) is available in the coming release of R2026f in September 2026. The feature enables a user to troubleshoot a WO by asking "How was the WO resolved?" (screenshot below). A user may also ask for instructions to perform a PM step.

1. Quick Questions

Frequently asked questions may be defined so users can ask questions without typing them.

• Menu path: Org | Open | WO Quick Questions (AI)
• A question may include info of current work order such as WO Subject, Description and WO Step.
• Quick questions may save time for field technicians to ask questions without typing them.

 2. Asset Docs and WO History

Question are answered based on asset docs and WO history.

• Calem indexes asset docs for efficient search. WO Assistant searches the docs based on the asset of a WO, and collects the top-ranked chunks of asset docs for LLM queries.
• Corrective WOs that have been completed are indexed by Calem for efficient search. Calem Assistant searched the WOs based on the asset of a WO, and includes top-ranked WO chunks for LLM queries. 

 3. LLM Integration

A Large Language Model (LLM) is the brain of the WO Assistant. Popular LLM suppliers include OpenAI, Anthropic, and Google. An LLM needs to be configured for the feature to work.

• Menu path: Integration | Deployment Tool | AI LLMs
• An LLM includes an API key (encrypted at rest, editable), an LLM model, Base URL for API, and cost rates by million tokens.
• A token is equal to about 3/4 of a word. The cost rates may be looked up by models at supplier sites.

 4. AI Budget Control

AI budgets are provided and enforced in Calem for admin to control AI spending.

• Menu path: Org | Open | AI Budgets

• Define costs per month for the whole Org or by sites.

5. WO Assistant Access Control

The feature is not enabled out of the box - Contact Calem Team for help. Additionally, admin needs to enable the feature by profiles.

• Menu path: Org | Settings | ACL Profiles

• Check "Ask AI?" checkbox to enable the feature for a profile.

 6. Calem Mobile

WO Assistant is available in Calem Mobile so field techs can use the feature in in their phones and tablets.

 7. Calem AI

Calem AI is an add-on module for Calem Enterprise. It is not available out of the box. Contact Calem Team to activate the feature.

 Additional Resources

• Calem AI - Part 4: Duplicate Work Order Detection
• Calem AI - Part 3: Part Search by Pictures
• Calem AI - Part 2: Implementing Asset Failure Prediction (AFP)
• Calem AI - Part 1: Predicting When Assets Will Fail
• How to Setup Failure Tree for Troubleshooting
• Surfacing Step Conditions in Work Orders
• Asset Lifespan Alerts
• Asset Timeline View
• User Guide and Admin Guide (customer account required)
• Calem Enterprise Training Site
  
• Calem Enterprise Blogs
  
• Calem Enterprise demo