WO Assistant (Ask AI) is available in the coming release of R2026f in September 2026. The feature enables a user to troubleshoot a WO by asking "How was the WO resolved?" (screenshot below). A user may also ask for instructions to perform a PM step.
1. Quick Questions
Frequently asked questions may be defined so users can ask questions without typing them.
- Menu path: Org | Open | WO Quick Questions (AI)
- A question may include info of current work order such as WO Subject, Description and WO Step.
- Quick questions may save time for field technicians to ask questions without typing them.
2. Asset Docs and WO History
Question are answered based on asset docs and WO history.
- Calem indexes asset docs for efficient search. WO Assistant searches the docs based on the asset of a WO, and collects the top-ranked chunks of asset docs for LLM queries.
- Corrective WOs that have been completed are indexed by Calem for efficient search. Calem Assistant searched the WOs based on the asset of a WO, and includes top-ranked WO chunks for LLM queries.
3. LLM Integration
A Large Language Model (LLM) is the brain of the WO Assistant. Popular LLM suppliers include OpenAI, Anthropic, and Google. An LLM needs to be configured for the feature to work.
- Menu path: Integration | Deployment Tool | AI LLMs
- An LLM includes an API key (encrypted at rest, editable), an LLM model, Base URL for API, and cost rates by million tokens.
- A token is equal to about 3/4 of a word. The cost rates may be looked up by models at supplier sites.
4. AI Budget Control
AI budgets are provided and enforced in Calem for admin to control AI spending.
- Menu path: Org | Open | AI Budgets
- Define costs per month for the whole Org or by sites.
5. WO Assistant Access Control
The feature is not enabled out of the box - Contact Calem Team for help. Additionally, admin needs to enable the feature by profiles.
- Menu path: Org | Settings | ACL Profiles
- Check "Ask AI?" checkbox to enable the feature for a profile.
6. Calem Mobile
WO Assistant is available in Calem Mobile so field techs can use the feature in in their phones and tablets.
7. Calem AI
Calem AI is an add-on module for Calem Enterprise. It is not available out of the box. Contact Calem Team to activate the feature.
Additional Resources
- Calem AI - Part 4: Duplicate Work Order Detection
- Calem AI - Part 3: Part Search by Pictures
- Calem AI - Part 2: Implementing Asset Failure Prediction (AFP)
- Calem AI - Part 1: Predicting When Assets Will Fail
- How to Setup Failure Tree for Troubleshooting
- Surfacing Step Conditions in Work Orders
- Asset Lifespan Alerts
- Asset Timeline View
- User Guide and Admin Guide (customer account required)
- Calem Enterprise Training Site
- Calem Enterprise Blogs
- Calem Enterprise demo