A feature has been added in release R20a to manage duplicate service requests. It allows one to group service requests that are of the same failure cause.
1. Flag "Status to Child"
A new field "Status to Child" is added to a service request (SR). Set the flag to checked for the SR that is the primary SR.
2. Child SR Tab
Duplicate SRs can be added to an existing SR as child SRs.
3. Hide/Show Duplicate SR
Use "Show Duplicate"/"Hide Duplicate" in an SR list view to work with duplicate SRs
4. SR/WO Lookup
SR/WO lookup forms are available for one to search related SR/WO:
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